What We Guarantee: Details on Our Policy

As any other reputable academic writing service, Mycustomessayonline.com has the policy, which regulates relations between a customer and our company. You can see the details on it below.


Assurance of Quality

There is no need to worry about the quality of your orders, as all essays and academic papers are written by qualified writers, who has undergone a number of tests to prove their competence. Moreover, all papers go through thorough check on grammar mistakes and plagiarism, so we can guarantee that ordered papers are 100% unique. Another factor, which makes papers to be of the high quality is following all instructions, given by customers. Thus, you can count on qualitative and unique paper, which meets your expectations.



There are two things, which make academic paper qualitative one: text, written by professionals and edited by qualified people. Thus, we guarantee that one of our editors will read your work and make his or her remarks. Thus, the revision of your work will include editing of language, style, and accordance to all academic standards, as well as formatting and list of references.


Policy of Confidentiality

Customers trust us their personal data, so our priority is to make sure that it will not be disclosed to third parties or used anywhere, except for service purposes. All information, we ask you to provide us with is needed to complete your order well. What is more, all payments are protected, so you do not need to worry that your credit card details will be exploited by anybody else but you. Mycustomessayonline.com also provide you with full anonymity, so nobody will find out that you use our services.


Money Back Policy

If you are dissatisfied with the quality of completed order, we are ready to return a part of paid sum or revise your work one more time for free. If you want to ask for a refund, you need to do it within 2 weeks from the date of agreed deadline. Due to our money back policy, we return customer’s money if he or she cancels the order before it is completed and is sent to him or her. Our professional team will decide whether the reason for refund corresponds to the actual state of things. If yes, your money will be sent to your credit card within one week.


Customer Support

We want to provide our customers with the best customer support, and that is why we work 24 hours a day. Every customer support representative is responsible and competent enough to answer all your questions concerning ordering process. Do not hesitate to ask about order, payment, guarantees, delivery and revisions, communication between you and the writer and other issues if you have any problems with them. We know that our customers live all over the world, and that is why you can reach us not only by phone but also by email and live chat.